TESTIMONIALS
*** Names have been omitted to protect client privacy. A full list of references can be given upon request.
“Our practice has been an Extension Express client for approximately 12 months. During this time, there has been a noticeable improvement in our collection rate. We receive prompt and courteous service by phone and email, and have not received a single patient complaint about their collection methods. Additionally, their fees are significantly less than other agencies. Higher collections, lower fees and superior service—-need I say more? We recommend Extension Express as a partner to any medical practice that recognizes that receivables management is a significant aspect of its financial success!” - (Non-disclosed contact) Director Accounts Receivable 53+ doctor ENT clinic spanning over 4 locations
“We gave Extension Express a “trial run” by turning over one half of one of our location’s bad-debt. In only 8 months time, they proved to collect more monies than our previous collection agency, yet charges much less. We decided right then to give them 100% of our business.” - Non-disclosed contact) Director of Patient Accounts 33+ doctor primary care clinic with 6 locations
“Since working with EEI, in only 4 months time, we have already realized an increase of 10 times the collections amount on bad-debt as compared to our previous collection agency…. you are more than welcome to use us as a reference.” - (Non-disclosed contact) CFO
70+ doctor clinic spanning over 4 locations
“(Our clinic) has been utilizing Extension Express accounts receivable and collection services for over 4 years. Since using Extension Express’ services, we have experienced a 26% recovery in our bad-debt collections over the course of our relationship. Our negotiated low collection fee has returned to our bottom line, more than $1,000,000.00 savings compared to utilizing previous outside agencies. We have always received prompt, friendly service from Extension Express and their staff is always courteous to us, but more importantly, courteous to our patients. Their standard reporting mechanisms are superb. They always excel in record keeping and attention to detail (patient conversation, promises, etc.). We can always count on Extension Express to provide us with reports we need plus, I have had them create personalized reports based on “our” needs for production and staff meetings. We highly recommend Extension Express to any clinic that is investigating methods to reduce internal cost associated with collections, increase overall rate of collections and to effectively double the dollar amount returned to the clinic’s bottom line.” Sincerely, (Non-disclosed contact) Business Operations Manager 70+ doctor multi-specialty clinic spanning over 6 locations
“Our Family Practice group has been a client of Extension Express (EE) since the summer of 2002. Over the past year, we have been impressed with the monthly rise in the liquidity percentage of collections for patient account that we have transferred to EE. Without question, it has been both cost and operationally effective for our group to use EE for patient account follow-up. In addition, overall, patients have responded favorably to (clinic) using EE as an “extension” of our group for patient account follow-up. EE has been very timely with follow-up and professionally acceptable to patients while discussing a sensitive subject matter. Finally, we have been impressed with the flexibility in reporting. We are able to receive timely reports that provide valuable information to monitor the payments for accounts transferred to EE. We can confidently recommend EE as an “extension” to your medical practice or any type of business in which accounts receivable are an important aspect of the financial success of your organization.” Sincerely, (Non-disclosed contact) Executive Administrator 9 doctor family practice with 1 location
“I am pleased to recommend Extension Express to anyone wishing to improve their agency collections. We began sending accounts to Extension Express in August of 2003 after using the same agency for 10+ years. Within a few months we noticed a dramatic improvement in our agency collections. They use sound professional tactics in obtaining payment from our patients. Patients report professional and courteous conversations with Extension Express collectors and we have not received any patient complaints about Extension Express. Whenever we call Extension Express we receive prompt, friendly assistance. We have not had any difficulty getting through to speak to a collector and they respond promptly to our email inquiries. We have found them to be very flexible and accommodating and we highly recommend Extension Express if you are looking for an agency with these qualities.” Sincerely, (Non-disclosed contact) Director of Business Office Operations 70+ doctor multi-specialty clinic with 4 locations
“We all think you’re WONDERFUL!….. We’ve had no (not a single one) patient complaints regarding your collection reps.”- (Non-disclosed contact) Director, Accounts Receivable 53+ ENT clinic spanning over 4 locations
“We gave Extension Express a “trial run” by turning over one half of one of our location’s bad-debt. In only 8 months time, they proved to collect more monies than our previous collection agency, yet charges much less. We decided right then to give them 100% of our business.” - Non-disclosed contact) Director of Patient Accounts 33+ doctor primary care clinic with 6 locations
“Since working with EEI, in only 4 months time, we have already realized an increase of 10 times the collections amount on bad-debt as compared to our previous collection agency…. you are more than welcome to use us as a reference.” - (Non-disclosed contact) CFO
70+ doctor clinic spanning over 4 locations
“(Our clinic) has been utilizing Extension Express accounts receivable and collection services for over 4 years. Since using Extension Express’ services, we have experienced a 26% recovery in our bad-debt collections over the course of our relationship. Our negotiated low collection fee has returned to our bottom line, more than $1,000,000.00 savings compared to utilizing previous outside agencies. We have always received prompt, friendly service from Extension Express and their staff is always courteous to us, but more importantly, courteous to our patients. Their standard reporting mechanisms are superb. They always excel in record keeping and attention to detail (patient conversation, promises, etc.). We can always count on Extension Express to provide us with reports we need plus, I have had them create personalized reports based on “our” needs for production and staff meetings. We highly recommend Extension Express to any clinic that is investigating methods to reduce internal cost associated with collections, increase overall rate of collections and to effectively double the dollar amount returned to the clinic’s bottom line.” Sincerely, (Non-disclosed contact) Business Operations Manager 70+ doctor multi-specialty clinic spanning over 6 locations
“Our Family Practice group has been a client of Extension Express (EE) since the summer of 2002. Over the past year, we have been impressed with the monthly rise in the liquidity percentage of collections for patient account that we have transferred to EE. Without question, it has been both cost and operationally effective for our group to use EE for patient account follow-up. In addition, overall, patients have responded favorably to (clinic) using EE as an “extension” of our group for patient account follow-up. EE has been very timely with follow-up and professionally acceptable to patients while discussing a sensitive subject matter. Finally, we have been impressed with the flexibility in reporting. We are able to receive timely reports that provide valuable information to monitor the payments for accounts transferred to EE. We can confidently recommend EE as an “extension” to your medical practice or any type of business in which accounts receivable are an important aspect of the financial success of your organization.” Sincerely, (Non-disclosed contact) Executive Administrator 9 doctor family practice with 1 location
“I am pleased to recommend Extension Express to anyone wishing to improve their agency collections. We began sending accounts to Extension Express in August of 2003 after using the same agency for 10+ years. Within a few months we noticed a dramatic improvement in our agency collections. They use sound professional tactics in obtaining payment from our patients. Patients report professional and courteous conversations with Extension Express collectors and we have not received any patient complaints about Extension Express. Whenever we call Extension Express we receive prompt, friendly assistance. We have not had any difficulty getting through to speak to a collector and they respond promptly to our email inquiries. We have found them to be very flexible and accommodating and we highly recommend Extension Express if you are looking for an agency with these qualities.” Sincerely, (Non-disclosed contact) Director of Business Office Operations 70+ doctor multi-specialty clinic with 4 locations
“We all think you’re WONDERFUL!….. We’ve had no (not a single one) patient complaints regarding your collection reps.”- (Non-disclosed contact) Director, Accounts Receivable 53+ ENT clinic spanning over 4 locations
